Yes, purchases made on the PillolaStore online portal are safe and guaranteed. Online payments with Credit Card or PayPal account are completely risk-free.
Payment information is encrypted during transmission and managed directly by PayPal. Under no circumstances will PillolaStore become aware of the credit card number, nor will it store or retain the data provided on its systems. The online pharmacy PillolaStore will only receive confirmation of the positive outcome of the transaction.
For any doubts or to request further information about the payment methods in effect on PillolaStore, write an email to [email protected].

No, credit card payments are managed by Link Point Srl through the banking platform of Centro Servizi San Marino. PillolaStore does not have access to your credit card data as it is encrypted.

With PillolaStore you can pay via:

• Credit and Debit Card
• PayPal and Paypal Pay in 3 installments
• Bank Transfer in advance
• Cash on Delivery

Our payment management system (Link Point Srl) will send an email notification confirming or denying the payment of your order on PillolaStore.

• If you paid via PayPal, you will receive a second email from PayPal confirming the successful transaction;
• With Paypal you can now pay in 3 convenient installments. Once the installment option is confirmed, PayPal will immediately charge the first installment at the time of purchase, while subsequent installments will be automatically taken from your PayPal account or associated credit/debit card, at monthly intervals.
• If you paid by Credit Card, you will receive a second email from our payment service center (pagamenti@) with the subject "Sales transaction approved" or "Sales transaction declined";
• If you paid by Bank Transfer, you may receive a notification from your Bank;
• If you chose Cash on Delivery, you will only receive an email from PillolaStore.

In accordance with Legislative Decree No. 206 of September 6, 2005 (and subsequent amendments and integrations), the Consumer Customer, if dissatisfied with the products or services purchased from the Seller, may return the products or renounce the right to the service and obtain a refund of the amount already paid in advance.
For all products (except fresh items), you have 7 WORKING DAYS from when you receive the goods to return them (still sealed).
Complete the RETURN FORM and send it to [email protected] or by fax to 0549.972520 to initiate the return request.
You will need to send the received goods at your expense, using a traceable shipping service with a courier of your choice, to the PillolaStore shop address: Via Tre Settembre, 73/75 - 47891 Dogana (RSM).
If the issue arises due to a mistake attributable to PillolaStore (non-conformity) and delivery error, all return and administrative handling costs will be covered by us.
Otherwise, in cases such as order errors or second thoughts after the order has already been shipped, the direct logistic preparation costs plus administrative management fees (€7.99) will be deducted from the refund.
The refund process will only be initiated after receiving the correctly completed form along with the returned package.

We take great care in packaging the parcel for delivery by our partnered courier. If you unfortunately receive a damaged parcel, please accept it but be sure to note "subject to inspection" on the receipt and notify us as soon as possible. You can then choose whether to receive a refund immediately or opt for a replacement delivery.

All products available on the site can be booked and picked up directly from the PillolaStore shop located at Via Tre Settembre 73/75, 47891 - Dogana - Republic of San Marino.
At the time of pickup, you can also pay in cash, debit card, or credit card. If you choose to pick up your order at PillolaStore, you can visit us every day from Monday to Friday from 9:00 AM to 7:30 PM, and on Saturdays from 9:00 AM to 1:00 PM and 3:00 PM to 7:00 PM.

The minimum order amount to complete a purchase is €15.00. For orders over €25 shipping cost is €0,99, for orders below €25 shipping cost is €5,99
. The option "Express Courier with delivery mandate LinkPoint to the address specified in the order" does not incur any cost.
The order is processed as soon as the payment is received, so if you choose a bank transfer, we will wait for the bank credit before processing the order. If all products are available in stock, delivery occurs within 3 working days. For products not available in stock or partially available, delivery generally takes 4/5 working days. Contact our Customer Service for more information.

Our partnered couriers require a surcharge for certain areas in Italy and for shipments across Europe. Below are the affected areas with the respective surcharges:

• Sardinia: surcharge €6.00
• Sicily: surcharge €6.00
• Venice: surcharge €12.00
• Smaller Italian Islands: surcharge €12.00
• Austria (AT), Belgium (BE), Bulgaria (BG), Cyprus (CY), Czech Republic (CZ), Germany (DE), Denmark (DK), Spain (ES), Estonia (EE), Finland (FI), Greece (GR), Croatia (HR), Hungary (HU), Ireland (IE), Lithuania (LT), Luxembourg (LU), Latvia (LV), Malta (MT), Netherlands (NL), Poland (PL), Portugal (PT), Romania (RO), Slovakia (SK), Slovenia (SI), Sweden (SE), France (FR): surcharge €20.00
• Corsica (FR), Switzerland (CH), United Kingdom (GB): surcharge €50.00

All products available on the site can be booked and picked up by the customer at the PillolaStore shop located at Via Tre Settembre 73/75, 47891 - Dogana - Republic of San Marino.
Upon collection, you can also pay by cash, debit card, or credit card. If you choose to pick up your order at PillolaStore, you can visit us every day from Monday to Friday from 9:00 AM to 7:30 PM, and on Saturdays from 9:00 AM to 1:00 PM and 3:00 PM to 7:00 PM.

Of course! With Priority Shipping, your package will be prepared before others, reducing the processing time of your order.
How does it work?
Your order will have priority in preparation compared to others.
This means that it will be processed more quickly, reducing the processing time.
The courier delivery time remains the same, but you may receive your package faster than with standard shipping thanks to the preparation priority.
Add Priority Shipping to your order to guarantee faster processing!
The supplement for priority shipping is €5.

At the top right, you will find the login/register button. Enter your details and create your personal account.

No, registration is not mandatory but recommended. By creating your personal account, you will gain access to dedicated services and save your information for future purchases.

At the top right, click the login button and use your existing credentials to access your account.

Yes, click on "Login" at the top right of the website, and the login page will appear. Click on "Forgot your password?" and follow the instructions; you will receive a link via email to set a new password. If you do not receive the email, please check your Spam/Junk folder, as it may have been automatically filtered there. If you still have issues, contact PillolaStore Customer Service at the phone number +39 0549 955569 or via email at [email protected], and an operator will assist you.

You can unsubscribe from the newsletter by clicking the "Unsubscribe from this list" link at the bottom of the last email received. By unsubscribing, you will lose access to exclusive promotions and gifts reserved for subscribers.

Simply write to Customer Service at [email protected] requesting the permanent deletion of your account. You will no longer receive information from PillolaStore, and your data will be permanently deleted. If something in your shopping experience was unsatisfactory, it would be very helpful for our Customer Service to receive your feedback for continuous improvement. Please write to us at [email protected]. Thank you!

On PillolaStore, you can choose from over 30,000 products. The PillolaStore online pharmacy is recognized by the Ministry of Health and is authorized to sell non-prescription medications. On PillolaStore, you will find SOP and OTC drugs, cosmetics, supplements, health articles, personal care products, diagnostic tools, baby products (except milk, baby food, and diapers), food, homeopathic products without prescription, veterinary items, and everything related to personal health and wellness.

Even if some products you are looking for may not appear on PillolaStore as they have not yet been requested, they might still be in one of our warehouses. If you cannot find what you're looking for, please contact the PillolaStore Customer Service at +39 0549 95 55 69 or send an email to [email protected] specifying the product name and quantity. Providing precise details will help the Customer Service team fulfill your request as quickly as possible. If the requested products are available, they will send you a personalized link to purchase them.

The "out of stock" status of a product could indicate that the item is sold out, that the manufacturer has discontinued production, or that the product has been withdrawn from the market. Call PillolaStore Customer Service at +39 0549 95 55 69 or send an email to [email protected] including the product link, to check if the product will be restocked or if there are similar alternatives available.

Prices are updated based on market data published by Farmadati. Once a product is sold out, it may be restocked at a higher list price compared to the previous supply.

It's very easy! Browse through all the available products on PillolaStore by exploring the various categories. Alternatively, search for a product by brand or using the search bar in the menu.

• Select the items you want to buy by clicking "Order."
• Follow the instructions and click "View and Edit Cart."

After confirming your order and completing the checkout process with payment, you will receive an order summary via email, including your order number phr0000xxxxx and all relevant details.
If there are any issues with the selected items, you will be contacted by our Customer Service team.
Once the order has been prepared, GLS will send you a shipping notification with a tracking code for delivery monitoring.
Important: Please check your inbox carefully, as some notifications may end up in the Spam or Promotions folders.

Make sure to enter the discount code exactly as provided, without any spaces. Once you have added items to your Cart, paste the code into the "Apply Discount Code" section.
Click the "Apply Discount" button to validate your code.
You can verify that the code was successfully applied in the summary on the right side, as the discount amount will be deducted from the total price.
The summary of products and applied discounts will also be displayed on the checkout page.

We apologize for the inconvenience.
If you have received one or more incorrect products, please report the issue as soon as possible by writing to [email protected]. Our Customer Service team will resolve the issue as quickly as possible.